Our Refund Policy:
Each of Fusion Arc Hosting. shared servers, web hosting plans, reseller hosting, Virtual Private Servers (VPS), and Dedicated Servers carry a 30 day money back guarantee on them. Please note, this only applies to MONTHLY Shared, Reseller Hosting, Virtual Private Servers (VPS), and Dedicated Servers and does NOT apply to administrative fees, install fees for custom software, SSL Certificates, Dedicated IP Addresses, backups, or domain registration/transfer/renewals. This is down to us if we agree with your reasoning and if we can fix the issue then a refund will not be issued. Prepayments and account credit are ineligible to be refunded, or transferred to alternate accounts regardless if the upcoming billing term has started. Fusion Arc Hosting will not activate new orders or activate new packages for customers who have an outstanding balance with Fusion Arc Hosting. For a new order to be setup or a new package to be activated, you must have a balance of $0.00, unless otherwise stated by Fusion Arc Telecom LLC or Fusion Arc Hosting. in writing and or a ticket email.
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