Top-rated 24/7/365 Technical Support
We understand how important it is to have a team you can rely on. We want to make sure our clients know we are here for them at any time and thanks to our support (SLA) service level agreement we are always available 24/7/365 and with over 200 available agents we are able to help you at your earliest convenience.
Our Service Level Agreement Initial Response Time:
- 59 Seconds (Live Chat)
- 59 Minutes (Support Ticket)
We Love Linux!
Our goal is always to provide the best possible service to all our clients! Fusion Arc Hosting began from the love of Linux and Web Hosting services and together with this passion we created an affordable and powerful hosting platform.
cPanel Certified Team
We are here and fully capable of helping you with any WHM or cPanel related questions or issues.
Certified Computer Science
Each member of the team has certifications for networking, operating systems, and servers.
Even if you have a server or website related issues at 3AM we will be here for you and ready to help.
Proactive Server & Datacenter Monitoring
We have support agents monitoring every single, fully managed server and the entire data centers are monitored to ensure 100% uptime.
Average Ticket Response Time
Our incredible team will always be here for you when you need us. Our average new ticket response time is 23 Minutes!
Level 1-3 Support
If the issue you need help with is simple or if it is extremely complex to resolve you can rest assure our team is comprised of levels 1-3 for support issues so we can handle all technical issues within our team without the need to contact our third party partners.
Our Fully Managed Support
|What Is Included||Other Providers||Our Support|
|24/7/365 Online||Yes||Yes Free|
|Website Migrations||Yes Extra Cost||Yes Free|
|Security Tuning & Patching||No||Yes Free|
|Full Web Server Support (Litespeed/Apache)||No||Yes Free|
|Server 24/7 Monitoring & Response to alerts||No||Yes Free|
|Virus & Spam Protection||No||Yes Free|
|Full Control Panel Support||Yes||Yes (cPanel, Interworx, and Plesk)|
|Control Panel Updates & Patching||No||Yes Free|
|Email client configuration||No||Yes Free|
Commonly Asked Questions
Our Live Chat Support
Our live chat team is designed to handle level 1-2 support issues. If the issue is a complex issue the live chat agent will open a support ticket on high priority to the level 3 team on your behalf as complex support issues take time to fix.
Is the Team 24/7?
Yes! Our sales and support team are online 24/7/365.
Can you help with Website Transfer & Migrations?
Yes! Our support team is happy to migrate all your websites for free! To begin a migration process simply open a ticket to the migrations department.
Do you have Money Back Guarantee?
Yes! With our web hosting and reseller hosting plans you can get your money back within 30 days upon purchasing a plan. To request your money back please open a billing ticket.
Do you have any contracts?
No. We provide a month to month service. If you are not happy with the service you can cancel at any time.
Our Support (SLA) Initial Response Guarantee
100% Uptime, DDOS Protection, 24/7 Support
Live Chat Team
Help Desk Team
Power Your Business With Fusion Arc
We are excited to provide the hosting industry with top quality hosting solutions. With over 20,000 available servers we are ready to scale up with your business or project.