Fusion Arc Hosting – A Fusion Arc Telecom LLC Company
Effective Date: August 30, 2024
Last Updated: September 17, 2026
This Refund & Payment Policy (“Policy”) governs billing, invoices, payments, automatic renewals, refunds, cancellations, non-payment suspension, non-payment termination, payment disputes, and related billing actions for Services provided by Fusion Arc Hosting, a division of Fusion Arc Telecom LLC.
This Policy forms part of the Fusion Arc Hosting Agreement and operates together with the applicable:
The order-of-precedence provisions in the TOS govern any direct conflict between applicable contractual documents.
For billing, payments, refunds, renewals, payment-related suspension, non-payment termination, and ordinary billing disputes, this Policy is the primary subject-matter policy unless another applicable agreement expressly provides otherwise.
Nothing in this Policy limits rights that cannot lawfully be waived.
Fusion Arc Hosting provides a 30-day money-back guarantee for qualifying initial purchases of:
The guarantee:
Creating additional accounts, identities, organizations, or billing profiles for the purpose of repeatedly obtaining introductory refund eligibility or promotional benefits is prohibited.
Unless expressly stated otherwise or required by applicable law, the following are generally non-refundable once incurred, registered, provisioned, activated, licensed, or performed:
This includes customer-purchased third-party licenses such as applicable WHMCS, cPanel, DirectAdmin, Plesk, LiteSpeed, CloudLinux, Imunify, JetBackup, or comparable software licenses where the applicable charge is non-refundable.
For a recurring add-on such as a dedicated IP address or software license, cancellation prevents future renewal when properly submitted, but charges already incurred for the current provisioned billing period generally remain non-refundable.
Where a particular product expressly provides different refund terms, those applicable product terms control for that product.
A requested refund may be denied where:
Fusion Arc Hosting will not intentionally provide duplicate reimbursement through both a direct refund and another payment reversal.
Nothing in this section eliminates any refund or remedy that must be provided under applicable law.
Refund requests must normally be submitted through an authenticated Sales & Billing department ticket from the Fusion Arc Hosting Client Area.
The Customer should identify:
Live Chat and Technical Support may provide information about the refund process but do not constitute the formal refund-request channel.
If the Customer cannot access the Client Area, Fusion Arc Hosting may provide an alternate verification and submission process.
A refund request does not automatically cancel a Service.
A cancellation request does not automatically request or create entitlement to a refund.
Where a Customer wants both cancellation and a refund review, both applicable processes must be completed.
Approved refunds will ordinarily be returned to the original payment method where reasonably practicable.
Approved refunds may take up to 31 days to be processed by Fusion Arc Hosting.
Additional posting time may depend upon the applicable:
Fusion Arc Hosting does not control third-party financial-institution processing or posting times.
Fusion Arc Hosting may, where appropriate, issue:
Except where otherwise required by applicable law or agreement, partial refunds and goodwill adjustments are discretionary.
Non-refundable fees and third-party charges remain excluded.
A courtesy refund, credit, extension, adjustment, or waiver does not create an obligation to provide the same accommodation in another circumstance.
Claims relating to qualifying downtime are governed by the applicable Service Level Agreement.
SLA service credits are separate from ordinary refunds.
A Customer requesting an SLA credit must satisfy the applicable:
Qualifying downtime does not automatically create entitlement to a cash refund.
For recurring Services, Fusion Arc Hosting generally generates the applicable renewal invoice approximately 14 days before the invoice due date, unless a different product-specific billing arrangement applies.
Generation of an invoice does not necessarily mean that payment will immediately be captured.
The invoice due date controls when payment becomes due.
Fusion Arc Hosting generally sends automated billing reminders on the following schedule for an unpaid recurring invoice:
These notices are provided as a convenience.
Customers remain responsible for:
Failure to receive an invoice reminder, overdue notice, or other billing communication does not automatically:
All invoices are due on the due date stated on the applicable invoice.
Services are generally prepaid unless expressly stated otherwise.
Customers are responsible for maintaining accurate billing and payment information.
Where the Customer has authorized automatic payment, Fusion Arc Hosting may attempt to capture payment on the applicable invoice due date.
If an eligible automatic payment attempt fails, additional automatic payment attempts may generally occur approximately once per week for up to three weeks and some services our system will retry daily.
Automatic retries are provided as a convenience and are not guaranteed to succeed.
A failed payment attempt does not:
Customers remain responsible for maintaining a valid payment method.
Unless a different product-specific term applies, a Service with an unpaid invoice may be automatically suspended after approximately four (4) days past the invoice due date.
Suspension may affect access to or operation of:
Where automatic unsuspension is available, a suspended Service may be automatically restored following successful payment of the amounts required for restoration.
Restoration may require payment of:
Restoration is subject to the Service still existing and not already having been terminated or deleted.
Where applicable, a late fee may be added once an invoice reaches approximately five (5) days past its due date.
A late fee may therefore be imposed after the affected Service has already become eligible for non-payment suspension.
Applicable late fees must normally be paid as part of the outstanding balance before complete account restoration.
Unless a different product-specific term applies, a Service remaining unpaid for approximately forty-five (45) days after the invoice due date may be automatically terminated.
Termination may result in permanent deletion or loss of:
Fusion Arc Hosting does not guarantee that terminated Service data will remain recoverable.
Termination may also result in associated backup recovery points becoming unavailable or later being deleted according to:
The existence of a backup before termination does not guarantee that it remains available or restorable afterward.
Customers remain responsible for maintaining independent backups of critical or irreplaceable data.
Termination does not necessarily cause immediate deletion of every historical record from all systems.
Certain information may remain where reasonably necessary for:
Fusion Arc Hosting does not guarantee restoration after termination.
Where Fusion Arc Hosting no longer maintains an available recovery point, a Customer may provide an independent backup for possible restoration.
Restoration from a Customer-provided backup:
An overdue unpaid invoice may be administratively cancelled once it reaches approximately forty-five (45) days past the due date.
Administrative cancellation, voiding, closure, or write-off of an invoice does not by itself:
Where Fusion Arc Hosting expressly confirms in writing that a particular balance has been waived or settled, that written confirmation controls.
Unless expressly identified as non-renewing, recurring Fusion Arc Hosting Services automatically renew according to their applicable billing cycle unless properly cancelled before renewal.
Recurring Services may include:
Domain renewal timing and domain-specific procedures are additionally governed by the Domain Registration & Renewal Policy.
Where the applicable Service displays a cancellation function in the Fusion Arc Hosting Client Area, the Customer must submit the cancellation using that Client Area cancellation function.
For such Services, the submitted Client Area cancellation request constitutes the official cancellation request.
Certain:
may not provide a cancellation function within the Client Area.
Where the applicable product, Service, license, or add-on does not provide a Client Area cancellation option, the Customer must submit the cancellation through an authenticated Sales & Billing department ticket.
A properly submitted Sales & Billing ticket is the official cancellation method in those circumstances.
If a cancellation option should be available but a technical issue prevents the Customer from using it, the Customer must submit an authenticated Sales & Billing department ticket before the applicable renewal deadline.
Fusion Arc Hosting may verify the issue and document or process an alternate cancellation method.
Unless expressly accepted and confirmed by Fusion Arc Hosting as an authorized alternative, the following do not by themselves constitute a valid cancellation request:
Live Chat or Technical Support personnel may explain the cancellation process and direct the Customer to the correct official method.
To prevent renewal, a valid cancellation request must be submitted before the applicable renewal or billing deadline.
Where the Client Area provides options for:
the selected option determines when the cancellation is scheduled to become effective, subject to applicable product terms.
Where cancellation has been properly scheduled for the end of the applicable billing period, the Service may automatically terminate when the cancellation becomes due.
Customers should preserve any required data before an immediate or scheduled termination becomes effective.
A recurring Service that renews because the Customer failed to submit a valid cancellation before the applicable renewal deadline is generally not refundable solely because the Customer intended to cancel earlier.
Fusion Arc Hosting may nevertheless correct:
Non-refundable third-party charges remain excluded where permitted by law.
Fusion Arc Hosting may review transactions and accounts for:
Fusion Arc Hosting may use internal systems and independent fraud-prevention services.
Relevant factors may include:
Fusion Arc Hosting may request reasonable:
Review may occur before or after Service provisioning.
Where material payment or fraud risk exists, Fusion Arc Hosting may:
the affected order or Service.
Fusion Arc Hosting is not required to disclose confidential:
If an order is cancelled because of suspected or confirmed fraud, refund treatment may depend upon:
A cancelled high-risk transaction does not automatically create entitlement to a refund of non-recoverable costs.
Customers should report billing disputes through an authenticated Sales & Billing department ticket within 30 days after the applicable disputed:
The Customer should provide sufficient information to identify:
Fusion Arc Hosting may consider later disputes at its discretion, but delayed reporting may affect the availability of discretionary adjustments or supporting records.
This contractual reporting period does not eliminate rights that cannot legally be shortened or waived.
SLA credit claims are separate and subject to the applicable SLA claim period.
Customers are encouraged to contact Sales & Billing regarding an apparent billing problem before initiating a chargeback where reasonably practical.
A chargeback or payment reversal may result in:
where necessary to address:
A chargeback does not automatically establish that the underlying invoice was invalid.
Nothing in this Policy eliminates a non-waivable cardholder, consumer, or statutory dispute right.
Where a transaction or refund involves currency conversion:
Fusion Arc Hosting is not responsible for independent exchange-rate changes or financial-institution fees outside our control.
A Client Area account may remain active while associated Services are active, pending, suspended, or otherwise maintained.
Once all Services have been:
the account may become inactive according to account automation and applicable retention requirements.
An inactive or closed Customer account may become eligible for automatic deletion where no invoice payment has occurred for approximately 24 months, subject to applicable retention obligations.
Deletion of an inactive account may remove customer-accessible account information and associated records that are no longer required.
However, some information may remain where reasonably required for:
Deletion of the Client Area account does not necessarily mean every historical record is simultaneously deleted from every system.
Fusion Arc Hosting may correct:
A correction may be provided through:
Correcting one billing error does not waive unrelated valid amounts owed.
A courtesy:
does not modify this Policy or require Fusion Arc Hosting to provide the same exception to another Customer or on another occasion.
Fusion Arc Hosting may update this Policy in accordance with the Terms of Service and applicable law.
Material changes may be communicated through reasonable methods such as:
Changes may become effective when posted or on another stated effective date, subject to applicable law.
Continued use of Services after the applicable effective date constitutes acceptance of the revised Policy to the extent permitted by law.
Fusion Arc Hosting
A Fusion Arc Telecom LLC Company
PO Box 1766
Gypsum, Colorado 81637-1766
United States
Sales & Billing: sales@fusionarchosting.com
Formal account-specific:
should be submitted through an authenticated Sales & Billing department ticket whenever Client Area access is available.
For avoidance of doubt:
If the Service has a cancellation option in the Client Area:
Use the Client Area cancellation function.
If the product, license, add-on, or Service does not provide a Client Area cancellation option:
Submit an authenticated Sales & Billing department ticket.
If a cancellation option should exist but is technically unavailable or malfunctioning:
Submit an authenticated Sales & Billing department ticket before the renewal deadline.
Live Chat, Technical Support, ordinary email, telephone communication, social-media messages, and other informal communications do not by themselves constitute cancellation unless Fusion Arc Hosting expressly authorizes and confirms an alternate process.
