COVID-19 Response: We are committed to delivering the uptime, reliability & support you deserve!
Wednesday, 1st April, 2020
We’re closely monitoring the updates around the coronavirus (COVID-19) outbreak. We want to act fast and ensure we’re taking all the precautionary measures to avoid any issues with our clients, team, and infrastructure.
Fusion Arc Hosting has implemented the following measures to ensure we keep our 100% uptime commitment and our initial response guarantees to support tickets and live chat sessions:
- Support & Sales Team: The team that handles ticketing and the live chat system have been placed to work from home remotely to keep the safety of all technicians and to ensure we are able to support our customers during this time we do not know for how long the teams will be working from home. However, all agents have the same infrastructure access level so this will not cause any issues with supporting any of our clients.
- The Datacenter Team: Servers and network equipment need maintenance and sometimes we need to manually replace hardware at the datacenter. To ensure the performance and stability of the infrastructure the essential team will be working within the datacenter with appropriate safety measurements in place. In the case a client needs to upgrade server hardware or needs any physical changes to the servers we are ready to help.
We will continue to provide updates to all our clients in response to Covid 19 as we gain more information. As of right now (COVID-19) has no impact on our infrastructure. If you have any questions, please contact our support team, we are happy to help.
Mario Cano | CEO
Fusion Arc Hosting