Refund & Payment Policy

Fusion Arc Hosting – A Fusion Arc Telecom LLC Company

Effective Date: 08/30/2024
Last Updated: 01/29/2026

1. Introduction

This Refund & Payment Policy governs billing, payments, refunds, suspensions, terminations, and related account actions for services provided by Fusion Arc Hosting. By purchasing or using our services, you agree to the terms outlined below.

This policy operates in conjunction with our Terms of Service (TOS) and Acceptable Use Policy (AUP).

2. Refund Policy

2.1 30-Day Money-Back Guarantee

Fusion Arc Hosting offers a 30-day money-back guarantee on eligible Web Hosting and Reseller Hosting plans, subject to the conditions below.

Eligibility

• Limited to one refund per customer

• Applies only to the initial service purchase

• Refund requests must be submitted within 30 days of the original purchase date

Non-Refundable Items

The following are non-refundable, due to third-party or non-recoverable costs:

• Setup fees

• Domain registrations, renewals, and transfers

• Migrations and one-time services

• Dedicated IP addresses

• WHMCS licenses or upgrades

• LiteSpeed licenses for VPS, Dedicated or Cloud Hosting Service

• Security products (including SiteLock, Imunify 360, Jetbackup,Cloudlinux OS, and other third party software)

• WHMCS MarketConnect products

• Xalix Website Builder & Store (refundable only within 30 days of purchase)

Exclusions

Refunds will not be issued if:

• The account was terminated due to violations of the TOS or AUP

• The refund request is submitted outside the eligible period 30 days of the original purchase date

2.2 Refund Request Procedure

To request a refund:

1. Submit a written request via email to sales@fusionarchosting.com

2. Include your account email, service details, and reason for the refund request

3. Refund requests must be separate from cancellation requests either automated in the client area cancelation form or through a ticket or live chat

Approved refunds are processed within 31 days of receipt.

2.3 Partial Refunds

Partial refunds may be issued at our discretion and, where applicable, are calculated on a prorated basis for unused service time. One-time fees and non-refundable items remain excluded.

2.4 Service Credits

Refunds related to service downtime or extraordinary circumstances may be issued as service credits rather than monetary refunds.

3. Payment & Billing Policy

3.1 Invoice Due Dates & Grace Period

• All invoices are due on the due date specified on the invoice

• A 4-day grace period applies after the due date

Failure to submit payment within this grace period may result in automatic service suspension.

3.2 Service Suspension for Non-Payment

• Services are automatically suspended 4 days after the invoice due date

• Suspended services remain recoverable upon full payment of all outstanding invoices including past months

• Suspension notifications are sent via email on file within the clients account. Client is responsible for monitoring emails and ensuring the email on file is correct

3.3 Service Termination for Non-Payment

• Services remaining unpaid for 31 days after the invoice due date will be automatically terminated

• Termination may result in :

  • Permanent removal of service data, files, emails, domains, records, any other forms of data on our nodes or servers and or including any backups on site or offsite made by Fusion Arc Hosting

  • Deletion of associated hosting accounts

  • Cancellation of unpaid invoices

Data recovery is not possible after termination unless you have your own backup to give us to restore. Restoring accounts from customer backups is not guaranteed.

3.4 Invoice Cancellation

• Unpaid invoices may be automatically cancelled after 31 days overdue

• Cancelled invoices are closed and no longer collectible

• Invoice cancellation does not restore services and we reserve the right to refuse future service

3.5 Late Fees

Late fees may be applied to overdue invoices in accordance with our billing settings. Payment of outstanding balances, including any applicable fees, is required before service restoration.

3.6 Payment Attempts & Failed Payments

• Automatic payment attempts may be retried for declined payments or any other reason

• Failed payments do not pause billing obligations

• Customers are responsible for maintaining valid and up-to-date payment methods. We may notify you of any upcoming expired card on file although it is not guaranteed

3.7 Fraud Prevention & Service Eligibility

Fusion Arc Hosting may actively monitor all orders and accounts for fraud, abuse, and payment risk.

To protect our infrastructure, customers, and partners, we utilize internal risk analysis tools and third-party fraud detection services, including but not limited to FraudLabs Pro and other industry-standard fraud prevention systems.

These systems evaluate multiple risk factors, which may include:

• Payment method verification results

• IP address and geolocation consistency

• Device and network reputation

• Velocity and behavioral indicators

• Historical fraud or chargeback patterns

Order Review & Eligibility

• All orders are subject to automated and/or manual fraud review

• Fusion Arc Hosting reserves the right to approve, suspend, cancel, or refuse service at any time if an order or account is deemed high-risk or fraudulent

• Fraud reviews may occur before or after service provisioning

Fraud-Related Cancellations

If an order or account is flagged as high-risk or fraudulent:

• Services may be immediately suspended or terminated

• Access to services may be restricted or denied

• The order may be canceled without prior notice

Refunds for fraud-related cancellations are not guaranteed and are issued at our discretion, particularly where third-party fees, licenses, provisioning costs, or chargeback risk have already been incurred.

Disclosure of Fraud Data

Fusion Arc Hosting does not disclose fraud scores, internal risk metrics, or third-party fraud assessment details. Fraud determinations are made solely at our discretion.

4. Auto-Renewal Policy

4.1 Automatic Renewals

All of our services automatically renew at the end of each billing cycle unless canceled by the customer prior to the renewal date of the specific service.

4.2 Renewal Notifications

• Renewal reminder emails are sent prior to the due date

• Customers are responsible for ensuring contact and billing information remains accurate

4.3 Cancellation of Auto-Renewing Services

To avoid renewal charges:

• Services must be canceled before the renewal date

• Cancellations may be submitted via the client dashboard or by contacting the sales team at: sales@fusionarchosting.com

Refunds are not issued for services renewed due to late cancellation requests.

5. Client Account Status & Data Retention

5.1 Client Status Changes

• Client accounts remain Active while any services are active or suspended

• Once all services are terminated or canceled, accounts transition to Inactive status

• Account status changes occur automatically via system automation daily

5.2 Data Retention & Deletion

• Inactive client accounts with no payment activity may be permanently deleted after 24 months

• Deleted data cannot be recovered including but not limited to the client account at Fusion Arc Hosting or any products the customer had active with Fusion Arc Hosting

• Customers are responsible for maintaining independent backups

6. Billing Disputes

• Billing disputes must be reported within 7 days of invoice issuance. Report it to: sales@fusionarchosting.com

• Late disputes may not be eligible for adjustment

• Chargebacks or payment disputes may result in immediate service suspension or termination

7. Policy Updates

Fusion Arc Hosting reserves the right to update this policy at any time. Continued use of our services constitutes acceptance of any revised terms.

8. Contact Information

Fusion Arc Hosting
A Fusion Arc Telecom LLC Company
PO Box 1766
Gypsum, Colorado 81637-1766
Email: sales@fusionarchosting.com