Last Updated: September 17, 2026
This Acceptable Use Policy (“AUP”) governs the use of services provided by Fusion Arc Hosting, a division of Fusion Arc Telecom LLC (“Fusion Arc,” “we,” “us,” or “our”).
This AUP applies to customers, account holders, authorized users, resellers, reseller customers, end users, visitors, and anyone using or accessing services provided through Fusion Arc Hosting.
This AUP is incorporated into and forms part of the Fusion Arc Hosting Terms of Service (“TOS”).
By using Fusion Arc Hosting services, you also agree to all other applicable Fusion Arc Hosting policies, including where applicable:
Terms of Service
Fair Usage Policy
Privacy Policy
Refund & Payment Policy
Service Level Agreement
Backup Policy
DMCA Policy
Domain Registration & Renewal Policy
No Spam Policy
Reseller Agreement
Product-specific terms
Additional written service agreements
If a service-specific agreement expressly provides different terms, those service-specific terms may control for that service.
This AUP applies to Fusion Arc Hosting services including, but not limited to:
Budget Friendly cPanel Hosting
High-Performance cPanel Hosting
WordPress Hosting
Elite Reseller
Ultra Reseller
Titan Reseller
Olympus
Zenith
Aether
PowerEdge
ProEdge
HyperEdge
VPS Hosting
VDS Hosting
Where applicable:
Dedicated Servers
Bare-Metal Servers
Cloud infrastructure
Storage services
Network services
Hosted applications
Add-ons
Licenses
Other services provided by Fusion Arc Hosting
This Acceptable Use Policy primarily defines prohibited, abusive, unlawful, harmful, or inappropriate activity.
Technical resource usage is primarily governed by the separate Fusion Arc Hosting Fair Usage Policy.
The Fair Usage Policy addresses subjects including:
CPU
RAM
Entry Processes
Process limits
NPROC
Disk I/O
IOPS
Inodes
Storage
Bandwidth
Network usage
Database activity
Backups
Resource bursting
VPS and VDS parent-node capacity
Resource reviews
Infrastructure rebalancing
Using a substantial percentage of a resource included with your hosting plan does not by itself constitute an AUP violation.
For example, legitimate continuous use of allocated RAM, CPU, vCPU, processes, storage, or other included resources is primarily a capacity and Fair Usage Policy matter.
Activity may nevertheless violate this AUP if it is:
Malicious
Intentionally disruptive
Unlawful
Designed to bypass technical controls
Used to attack third parties
Used for spam or fraud
Used to compromise infrastructure
Otherwise prohibited by this AUP
You are responsible for all activity occurring through your service.
This includes activity performed by:
You
Employees
Contractors
Developers
Authorized users
Reseller customers
End users
Applications
Scripts
Automated systems
Compromised credentials or applications under your control
You are responsible for maintaining reasonable account and server security.
This may include:
Strong passwords
Multi-factor authentication where available
Current software
Security patches
Appropriate permissions
Secure configurations
Least-privilege access
Protection of API keys and credentials
Removal of unused accounts
Reasonable monitoring
Customers must promptly investigate and remediate compromised services.
Fusion Arc Hosting services may only be used for lawful purposes.
You may not use our services to:
Violate applicable local, state, federal, or international law
Facilitate unlawful activity
Assist others in committing unlawful activity
Evade lawful sanctions or regulatory requirements
Knowingly host or distribute unlawful material
The fact that a particular technology or type of content is technically capable of running on our infrastructure does not mean it is permitted.
The following are strictly prohibited:
Child sexual abuse material (“CSAM”)
Sexual exploitation of minors
Grooming or facilitation of child exploitation
Content sexualizing minors
Links knowingly facilitating access to CSAM
Services designed to distribute or exchange CSAM
Fusion Arc Hosting may immediately suspend or isolate services where we reasonably believe CSAM or child exploitation is involved.
We may preserve and report information where required or permitted by applicable law.
Services may not be used for fraud or deceptive schemes.
Prohibited activity includes:
Phishing
Credential theft
Identity theft
Fake login portals
Fake banking portals
Fake cryptocurrency exchanges
Fake escrow services
Fraudulent payment pages
Impersonation websites
Advance-fee scams
Ponzi schemes
Pyramid schemes
HYIP schemes
Fabricated investment programs
Prime-bank schemes
False financial services
Fraudulent customer-support portals
Other deceptive schemes designed to obtain money, credentials, or personal information
Fusion Arc Hosting may immediately suspend confirmed or highly credible active phishing or fraud infrastructure.
Customers must respect intellectual-property rights.
You may not knowingly use our services to unlawfully distribute or facilitate infringement of:
Copyright
Trademark
Patent rights
Trade secrets
Other protected intellectual property
Examples of prohibited services may include:
Warez sites
Piracy repositories
Unauthorized software mirrors
Unauthorized streaming repositories
Pirated media indexes primarily intended to facilitate infringement
Copyright complaints are handled under the Fusion Arc Hosting DMCA Policy where applicable.
You may not intentionally host, operate, distribute, control, or facilitate:
Malware
Ransomware
Trojans
Viruses
Worms
Credential stealers
Botnets
Botnet command-and-control infrastructure
Malicious remote-access tools
Backdoors
Rootkits
Malware loaders
Exploit kits
Malicious browser extensions
Software intended to compromise third-party systems
Legitimate cybersecurity research tools may be permitted on appropriate VPS, VDS, Dedicated, or Bare-Metal environments when used lawfully and without targeting unauthorized third-party systems.
Shared cPanel environments are not intended for security testing laboratories or offensive-security infrastructure.
You may not use Fusion Arc Hosting services to obtain or attempt to obtain unauthorized access to systems, accounts, networks, or data.
Prohibited activity includes:
Brute-force attacks
Credential stuffing
Password spraying
Exploit attempts
Unauthorized vulnerability exploitation
Unauthorized remote access
Account takeover attempts
Session hijacking
Unauthorized database access
Authorization to perform security testing should be obtained from the owner of the system being tested.
Fusion Arc Hosting may request evidence of authorization where activity resembles offensive network testing.
Scanning third-party networks without authorization may be restricted or prohibited.
This includes high-volume or abusive:
Port scanning
IP scanning
Vulnerability scanning
Service discovery
Network probing
Authorized security testing may be permitted on VPS, VDS, Dedicated, or Bare-Metal services where:
The activity is lawful
The customer has appropriate authorization
The activity does not destabilize Fusion Arc Hosting infrastructure
The activity complies with upstream-provider requirements
Network scanning is not permitted from standard Shared, Reseller, Agency Enterprise, or Semi-Dedicated cPanel Hosting unless specifically authorized.
You may not intentionally participate in or facilitate:
DDoS attacks
DoS attacks
Reflection attacks
Amplification attacks
Packet floods
SYN floods
Application-layer attacks
Distributed attack infrastructure
Operating infrastructure knowingly used to coordinate attacks is prohibited.
A customer who is the victim of a DDoS attack is not violating this policy merely because malicious traffic is directed toward their service.
Fusion Arc Hosting may apply mitigation, filtering, rate limits, null routes, temporary isolation, or other protective controls to services receiving or generating harmful traffic.
Unauthorized or abusive IP spoofing is prohibited.
Customers may not intentionally manipulate:
Packet source addresses
Network identity
Routing
Protocol behavior
for purposes of fraud, attacks, evasion, amplification, or other abusive activity.
Customers may not operate dangerously exposed infrastructure including:
Open SMTP relays
Open recursive DNS resolvers
Unauthenticated public proxies intended for unrestricted third-party use
Private or authenticated VPN and proxy services may be permitted on:
VPS
VDS
Dedicated Servers
Bare-Metal Servers
provided they are lawful and are not used for:
Spam
Fraud
Credential attacks
DDoS
Network abuse
Evading abuse controls
VPN or proxy services are not permitted on standard Shared, Reseller, Agency Enterprise, or Semi-Dedicated cPanel Hosting unless Fusion Arc Hosting explicitly authorizes them.
Cryptocurrency mining is prohibited on all Fusion Arc Hosting services unless Fusion Arc Hosting provides a product expressly designed and advertised for that purpose.
This prohibition includes:
Shared Hosting
Reseller Hosting
Agency Enterprise Hosting
Semi-Dedicated Hosting
VPS
VDS
Dedicated Servers
Bare-Metal Servers
Prohibited mining activity includes:
CPU mining
GPU mining
Browser mining
Hidden mining scripts
Mining pools operated from our infrastructure
Unauthorized mining software
Blockchain applications that do not perform cryptocurrency mining may be reviewed separately.
The following may be prohibited or require prior written approval depending on the specific service and applicable law:
Unlicensed cryptocurrency exchanges
Unlicensed money-transmission businesses
Financial schemes requiring regulatory licensing
Unlicensed securities operations
High-risk investment schemes
Fusion Arc Hosting may request evidence of required licensing or regulatory authorization.
Services may not be used for unlawful controlled-substance activity.
Cannabis, marijuana, THC, CBD, or related sales or commercial services may be restricted based on:
Applicable law
Customer jurisdiction
Hosting location
Payment processor requirements
Upstream-provider requirements
Regulatory requirements
Such services require prior Fusion Arc Hosting review and written approval through an appropriate Sales, Support, Abuse, or Compliance ticket.
Approval is not guaranteed.
Gambling, betting, lottery, sportsbook, casino, or similar services may not be hosted unless specifically approved in writing by Fusion Arc Hosting and operated in compliance with all applicable licensing and legal requirements.
Fusion Arc Hosting may request documentation showing the customer’s authority to operate the service.
Payday lending, predatory lending, or similar high-risk financial services may be prohibited or require prior written approval.
Fusion Arc Hosting reserves the right to decline services that create disproportionate fraud, legal, regulatory, network, or payment risk.
Services may not be used for unlawful threats, targeted harassment, incitement of violence, or operational support for prohibited violent or terrorist activity.
Content involving political, historical, religious, or controversial subjects is not automatically prohibited merely because it is controversial.
Fusion Arc Hosting evaluates reported content according to applicable law, this AUP, upstream-provider requirements, and credible safety concerns.
Legal adult content may be permitted where:
It complies with applicable law
All depicted persons are adults
The content is consensual
Applicable age-verification requirements are satisfied
Upstream network and dc providers permit the content
The following are strictly prohibited:
CSAM
Sexual content involving minors
Non-consensual intimate material
Sexual exploitation
Content prohibited by applicable law
Fusion Arc Hosting may restrict adult workloads on shared platforms where the workload generates excessive abuse complaints, security problems, payment risk, or platform impact.
Spam is prohibited.
This prohibition applies to:
SMS
Instant messaging
Social messaging
Forum spam
Comment spam
Automated direct messages
Robocalls
Other unsolicited bulk communications
Customers may not:
Send unsolicited bulk email
Use purchased email lists
Use scraped email lists
Send to recipients without valid consent where consent is required
Operate spam campaigns
Use deceptive sender information
Use deceptive subject lines
Circumvent email sending restrictions
Additional requirements are contained in the Fusion Arc Hosting No Spam Policy.
Legitimate mailing lists must follow applicable law and reasonable industry practices.
Customers should:
Use legitimate subscriber lists
Maintain evidence of consent where appropriate
Process unsubscribe requests
Remove invalid addresses
Monitor complaint rates
Monitor bounce rates
Commercial email should include a functional unsubscribe method where legally required.
Fusion Arc Hosting may temporarily restrict sending activity where it creates significant:
Spam complaints
Blacklisting
Reputation damage
Bounce rates
Abuse complaints
Customers using shared mail infrastructure have a responsibility to avoid activity that damages:
Shared IP reputation
Domain reputation
Server reputation
Other customers’ deliverability
Fusion Arc Hosting may:
Rate-limit sending
Temporarily block sending
Restrict individual mailboxes
Restrict domains
Restrict cPanel accounts
Reroute mail
Require remediation
where necessary to protect mail infrastructure.
The No Spam Policy may contain additional thresholds or remediation charges.
Anonymous or abusive bulk SMS gateways are prohibited.
Services designed primarily to bypass carrier controls, facilitate unsolicited messaging, or obscure abusive messaging activity may be suspended.
Legitimate application messaging remains subject to applicable law and upstream-provider policies.
Services may not primarily host or promote tools whose principal purpose is unsolicited bulk messaging or spam.
This may include:
Spamware
Automated unsolicited mailing tools
Harvested-address mailing systems
Tools designed to bypass sending restrictions
Legitimate marketing platforms may be reviewed based on how they are actually used.
Shared cPanel Hosting may not primarily operate as a RapidShare-style file dump, anonymous file repository, public mirror, or general-purpose storage platform.
The Fair Usage Policy governs normal storage and filesystem usage.
VPS, VDS, Dedicated, or purpose-built storage services may permit broader file-hosting use where:
Content is lawful
Usage complies with the applicable plan
Network activity is not abusive
Upstream-provider rules permit it
Standard cPanel hosting is primarily intended for active hosting data rather than general-purpose offsite backup storage.
Reasonable temporary backup files may be maintained for purposes such as:
Migration
Restoration
Website maintenance
Administrative download
Short-term recovery operations
Customers should not indefinitely accumulate large collections of historical backups unless their service explicitly permits backup storage.
The separate Fair Usage Policy and Backup Policy govern backup-related storage and resource usage.
Commercial or high-volume streaming platforms are generally not permitted on standard Shared, Reseller, or Agency Enterprise cPanel Hosting.
This includes workloads primarily designed for:
Continuous video streaming
Continuous audio streaming
Large-scale live streaming
High-volume media delivery
Appropriate VPS, VDS, or Dedicated infrastructure should normally be used for legitimate streaming workloads.
Customers remain responsible for having the legal rights necessary to distribute streamed content.
Unauthorized streams of copyrighted broadcasts, sporting events, movies, television programming, or similar protected media are prohibited.
Game servers are not permitted on standard:
Shared cPanel Hosting
Reseller Hosting
Agency Enterprise cPanel Hosting
unless specifically supported by the purchased product.
Game servers may be operated on:
VPS
VDS
Dedicated Servers
Bare-Metal Servers
Purpose-built Game Hosting services
provided they comply with this AUP, the Fair Usage Policy, applicable law, and upstream-provider requirements.
Standard shared cPanel hosting is not intended to function as a general-purpose operating-system server.
Unapproved persistent system-style daemons may therefore be restricted on shared services.
Applications supported by the platform, including supported:
Node.js
Python
PHP
Application workers
may operate where permitted by the applicable hosting plan.
Workloads requiring unrestricted persistent services should generally use VPS, VDS, or Dedicated infrastructure.
IRC daemons, IRC bouncers, or similar persistent chat-server infrastructure are not permitted on standard shared cPanel environments unless specifically authorized.
Legitimate IRC or similar services may be operated on VPS, VDS, or Dedicated environments where they do not facilitate abuse or destabilize network infrastructure.
Torrent clients, torrent trackers, and peer-to-peer software are not permitted on standard Shared, Reseller, Agency Enterprise, or Semi-Dedicated cPanel Hosting unless Fusion Arc Hosting expressly provides a service intended for that purpose.
Linking to lawful torrent content is not automatically prohibited.
Torrent or peer-to-peer software on VPS, VDS, or Dedicated services may only be used where:
The underlying content is lawful
Applicable copyrights are respected
The use complies with upstream-provider requirements
The activity does not create network abuse
High-volume crawling, scraping, indexing, or headless-browser operations are not appropriate for standard Shared, Reseller, or Agency Enterprise cPanel Hosting unless specifically authorized.
Such workloads may be permitted on VPS, VDS, or Dedicated infrastructure where:
They comply with applicable law
They do not perform unauthorized attacks
They do not create excessive network abuse
They comply with applicable upstream requirements
Normal website search-engine crawling is not prohibited.
Heavy AI or machine-learning compute workloads are not intended for standard Shared, Reseller, or Agency Enterprise cPanel Hosting.
Examples include:
Model training
Large inference workloads
Continuous model processing
High-resource embedding generation
GPU-dependent workloads
Lawful AI or ML workloads may be permitted on VPS, VDS, Dedicated, or purpose-built infrastructure where technically supported.
Cryptocurrency mining remains prohibited even where similar compute resources could technically perform it.
Technical resource usage is primarily governed by the Fair Usage Policy.
Customers may generally use the resources allocated to their plan.
Resource usage becomes an AUP concern where the customer knowingly or intentionally:
Attempts to destabilize infrastructure
Attempts to bypass technical limits
Uses resource exhaustion as an attack
Runs malicious runaway processes
Intentionally interferes with other customers
Manipulates resource-control systems
Causes severe infrastructure impact and refuses reasonable remediation
Legitimate high resource use alone does not automatically constitute abuse.
Customers may not attempt to bypass or interfere with Fusion Arc Hosting security, virtualization, resource-management, or isolation systems.
Prohibited activity includes attempts to:
Escape CageFS
Circumvent CloudLinux controls
Evade LVE enforcement
Escape a KVM virtual machine
Access the KVM host
Access another virtual server
Access another customer’s files
Modify host-level systems without authorization
Bypass network restrictions
Manipulate monitoring systems
Perform unauthorized privilege escalation
Exploit the host kernel
VPS and VDS customers receive substantially more control over their service than standard cPanel customers.
Customers may generally operate lawful:
Web servers
Application servers
Databases
Game servers
VPN services
Private proxy services
Development systems
APIs
Application workers
AI/ML workloads
Other normal server applications
provided the activity complies with:
This AUP
The Fair Usage Policy
Applicable law
Upstream-provider requirements
Service-specific restrictions
A VPS or VDS is not exempt from abuse or network restrictions merely because the customer has root access.
VPS and VDS services operate on KVM parent infrastructure.
VPS services use shared physical parent nodes.
VDS services generally operate under stricter capacity controls and lower-density parent-node designs but may still share physical infrastructure.
If a workload causes severe parent-node or network disruption, Fusion Arc Hosting may:
Investigate
Rate-limit
Filter traffic
Rebalance the service
Migrate the virtual server
Require technical remediation
Legitimate resource consumption should be handled under the Fair Usage Policy rather than treated as abuse merely because it is high.
Dedicated and Bare-Metal customers generally control substantially more of their infrastructure.
They remain subject to:
Applicable law
This AUP
Network abuse restrictions
Spam restrictions
Upstream-provider policies
Security requirements
Ownership or exclusive use of a physical server does not authorize malicious, fraudulent, or unlawful activity.
Resellers are responsible for ensuring their customers and end users comply with:
This AUP
The Terms of Service
Applicable Fair Usage requirements
DMCA requirements
No Spam requirements
Other applicable policies
Fusion Arc Hosting may contact the reseller regarding abuse originating from a reseller customer.
Where practical, enforcement may be limited to the offending cPanel account, domain, application, or customer.
Fusion Arc Hosting may take action against the parent reseller service where necessary to stop severe abuse or protect infrastructure.
Agency Enterprise customers managing multiple cPanel accounts are responsible for activity occurring within the accounts they control.
Where one individual cPanel account creates an abuse or security issue, Fusion Arc Hosting will generally attempt to isolate the affected account where technically practical.
Severe or repeated abuse may require broader action.
Semi-Dedicated Hosting is intended for higher-resource legitimate workloads.
Its increased resource capacity does not expand what activities are legally or contractually permitted.
A workload prohibited on standard hosting remains prohibited on Semi-Dedicated Hosting unless this AUP specifically distinguishes the service type.
Resellers should maintain accurate records sufficient to identify their customers where appropriate.
Fusion Arc Hosting may require reseller cooperation when investigating:
Spam
Phishing
Malware
Fraud
Copyright complaints
Network attacks
Law-enforcement requests
Security incidents
Failure to reasonably cooperate with abuse remediation may result in restrictions on the reseller service.
Fusion Arc Hosting may operate security technologies to protect infrastructure.
Depending on the service, security systems may:
Scan files
Analyze behavior
Detect malware
Quarantine malicious files
Block attacks
Restrict malicious scripts
Block IP addresses
Stop processes
Restrict compromised accounts
Customers remain responsible for maintaining the security of their own websites, applications, credentials, and servers unless a specific managed-security service states otherwise.
A compromised service is not necessarily treated the same as intentionally malicious activity.
Where practical, Fusion Arc Hosting may:
Detect or receive a report.
Investigate the issue.
Contain malicious activity.
Notify the customer.
Request remediation.
Restore normal operation when reasonably safe.
Immediate isolation or suspension may be necessary where a compromised service actively:
Sends spam
Hosts phishing
Participates in DDoS
Operates malware
Attacks other systems
Creates severe infrastructure risk
Fusion Arc Hosting may act without advance notice where necessary to stop serious or ongoing harm.
Examples include:
Active CSAM
Active phishing
Botnet command-and-control
DDoS participation
Severe malware
Network attacks
Large spam outbreaks
Immediate threats to infrastructure
Credible compromise affecting other customers
Actions may include:
Process termination
Network blocking
Quarantine
Account isolation
Suspension
Traffic filtering
Service shutdown
Customers must reasonably cooperate in remediation of compromised services.
Remediation may require:
Updating software
Removing malware
Rotating passwords
Replacing compromised keys
Removing vulnerable plugins
Updating themes
Updating operating systems
Correcting insecure configurations
Rebuilding a compromised server
Fusion Arc Hosting may provide best-effort assistance where appropriate, but customer-side application remediation may remain outside the included support scope.
Where customer activity causes:
IP blocklisting
Spam complaints
Abuse-provider complaints
Reputation damage
Fusion Arc Hosting may take reasonable corrective action.
Cleanup, remediation, or upstream pass-through charges may apply where authorized by another applicable Fusion Arc Hosting policy.
Fusion Arc Hosting operates infrastructure across multiple physical facilities, networks, vendors, and upstream providers.
Customers must comply with applicable restrictions imposed by:
Datacenter operators
Network providers
IP transit providers
Colocation providers
Infrastructure suppliers
Applicable jurisdictions
Fusion Arc Hosting may take action where required to maintain compliance with an upstream provider.
A service may be subject to the laws and infrastructure requirements applicable to the location where the service is physically hosted.
A workload permitted in one hosting location may be unavailable in another where:
Local law differs
Upstream-provider restrictions differ
Network requirements differ
Facility requirements differ
Fusion Arc Hosting may migrate or restrict services where reasonably necessary to maintain compliance.
Customers must comply with applicable United States sanctions and export-control requirements.
Services may not be knowingly used by or for parties prohibited by applicable law.
Fusion Arc Hosting may:
Reject orders
Request verification
Restrict services
Suspend services
Terminate services
where reasonably necessary to comply with sanctions or export requirements.
Fusion Arc Hosting generally does not adjudicate private factual disputes between third parties.
Allegations of defamation should include sufficient documentation for review.
Where removal or disclosure requires legal process, Fusion Arc Hosting may require an appropriate court order, subpoena, or other valid legal instrument, subject to applicable law.
Nothing in this section limits Fusion Arc Hosting’s ability to remove content that independently violates another provision of this AUP.
Fusion Arc Hosting processes qualifying copyright notices under the applicable DMCA Policy.
Customers are responsible for responding appropriately to forwarded complaints.
Repeat infringement may result in:
Content removal
Service restriction
Suspension
Termination
Resellers are responsible for cooperating with DMCA processes involving their end users.
Suspected abuse may be reported through the Fusion Arc Hosting Contact Us page using the appropriate:
Abuse
DMCA
Fraud
department.
Reports may also be sent to:
with a clear subject identifying the report as an abuse matter.
Useful reports should include where available:
Domain
IP address
URL
Date
Time
Time zone
Logs
Email headers
Screenshots
Description of the activity
Reporter contact information
Well-documented reports can generally be investigated more efficiently.
Fusion Arc Hosting may investigate credible reports using information available to us.
Investigations may include review of:
Logs
Network activity
Account metadata
Server processes
Email activity
Files
Security alerts
Abuse reports
Upstream-provider notifications
Investigation does not necessarily mean that a violation occurred.
For non-critical violations, Fusion Arc Hosting may generally use a process such as:
Detection or report
Review
Customer notification
Remediation opportunity
Verification
Closure or further action
Depending on the issue, a reasonable remediation period may be provided.
For severe or actively harmful violations, Fusion Arc Hosting may isolate or suspend first and notify afterward.
Depending on the severity and circumstances, Fusion Arc Hosting may:
Issue a warning
Request configuration changes
Block traffic
Rate-limit traffic
Restrict email
Stop processes
Quarantine files
Disable malicious scripts
Remove prohibited content
Isolate an account
Temporarily suspend a service
Permanently terminate a service
Migrate a workload
Apply authorized remediation charges
Pass through authorized upstream charges
Preserve evidence where legally required
Refer matters to appropriate authorities where required by law
Where technically practical, Fusion Arc Hosting may attempt to apply enforcement to the smallest affected scope.
For example, we may restrict:
One process
One mailbox
One domain
One cPanel account
One virtual machine
rather than an entire reseller or customer account.
This may not always be technically or operationally possible.
Fusion Arc Hosting reserves the right to suspend or isolate a service immediately where reasonably necessary to protect:
Customers
Infrastructure
Networks
Data
Reputation
Upstream providers
Public safety
Immediate suspension may occur for serious issues including:
Active phishing
Active malware
DDoS participation
CSAM
Fraud
Severe spam outbreaks
Network attacks
Intentional platform compromise
Repeated violations may result in progressively stronger enforcement.
Customers repeatedly failing to remediate the same type of abuse may face:
Longer restrictions
Suspension
Termination
Refusal of future service
Customers are expected to reasonably cooperate with legitimate abuse and security investigations.
Failure to cooperate may itself result in restrictions where it prevents Fusion Arc Hosting from stopping continuing harm.
Submitting knowingly false, fraudulent, or abusive complaints to manipulate Fusion Arc Hosting enforcement processes is prohibited.
Fusion Arc Hosting may decline to act on complaints that:
Lack actionable information
Are clearly fraudulent
Constitute harassment
Attempt to misuse our abuse process for private disputes
Fusion Arc Hosting may respond to valid legal process as required by applicable law.
We may preserve information where legally required or where reasonably necessary in anticipation of valid legal process.
Requests should be directed through appropriate legal or abuse channels.
Fusion Arc Hosting may monitor infrastructure as reasonably necessary to:
Protect systems
Detect abuse
Investigate incidents
Enforce policies
Diagnose service issues
Maintain operational integrity
Monitoring may occur at:
Server level
Account level
Virtual-machine level
Parent-node level
Network level
Resource monitoring itself is primarily governed by the Fair Usage Policy.
Fusion Arc Hosting may block, filter, rate-limit, or otherwise mitigate traffic where reasonably necessary to protect:
Infrastructure
Other customers
Networks
Email reputation
Security
Such action does not necessarily indicate customer wrongdoing.
For example, malicious traffic directed toward a customer may require temporary filtering.
Fusion Arc Hosting may migrate a service to another compatible:
Server
Parent node
Storage system
Datacenter
Network
for reasons including:
Security
Capacity
Compliance
Upstream requirements
Maintenance
Performance
Reliability
Legitimate high resource usage should generally be treated under the Fair Usage Policy rather than as abuse.
Customers may not intentionally evade policy enforcement.
Examples include:
Creating replacement accounts to continue prohibited activity
Moving prohibited content between accounts after notification
Rotating domains solely to evade enforcement
Repeatedly changing IP addresses to avoid abuse controls
Concealing malicious infrastructure
Obfuscating prohibited activity
In some circumstances, Fusion Arc Hosting may be required to act within timeframes established by an upstream provider.
Where feasible, we will attempt to communicate relevant requirements to the customer.
Immediate action may be necessary where failure to act could result in:
Network disconnection
IP suspension
Datacenter action
Broader customer impact
For clarity:
Fair Usage Policy examples:
A site continuously uses most of its assigned RAM.
A VPS consistently uses its assigned vCPU.
A cPanel account has unusually high inode usage.
An application reaches EP or NPROC limits.
A high-traffic website requires more I/O.
A VDS needs to be moved to a parent node with more capacity.
These are normally resource-management matters.
Acceptable Use Policy examples:
A server is intentionally sending spam.
A VPS is participating in DDoS attacks.
A website hosts phishing.
A customer attempts to escape KVM isolation.
A service distributes malware.
A user intentionally runs a fork bomb.
These are abuse matters.
Fusion Arc Hosting does not consider a customer in violation of this AUP merely because the customer uses a particular percentage of:
CPU
RAM
I/O
Storage
Bandwidth
Processes
Other plan resources
Technical resource suitability is governed primarily by the Fair Usage Policy.
This replaces rigid percentage-based abuse definitions for otherwise legitimate workloads.
Nothing in this AUP or another Fusion Arc Hosting policy should be interpreted to mean that infrastructure has infinite capacity.
Any service advertised as unlimited or unmetered remains subject to:
Physical infrastructure
Plan architecture
The Fair Usage Policy
Applicable technical limitations
This AUP
Fusion Arc Hosting may approve otherwise restricted workloads in writing where:
The workload is lawful
Appropriate infrastructure is available
Upstream requirements allow it
Security and operational risks are acceptable
Approval for one customer, service, or workload does not automatically authorize similar activity elsewhere.
Fusion Arc Hosting reserves the right to take reasonable action necessary to protect its services, customers, infrastructure, reputation, and legal interests.
This AUP is illustrative and cannot list every possible form of abuse.
Activity not specifically listed may still be restricted where it creates substantial:
Legal risk
Security risk
Fraud risk
Infrastructure risk
Network abuse
Harm to other customers
Decisions will be based on the circumstances of the activity and applicable Fusion Arc Hosting policies.
Fusion Arc Hosting may update this AUP as:
Laws change
Infrastructure changes
Abuse patterns evolve
New products are introduced
Technology changes
Upstream-provider requirements change
Material changes may be communicated through reasonable channels such as:
Fusion Arc Hosting’s website
Customer portal
Service notifications
Continued use of services remains subject to the then-current applicable policies.
For purposes of this AUP:
Shared Hosting
Multi-tenant cPanel hosting where customers receive account-level resources on shared infrastructure.
Reseller Hosting
A hosting service allowing the customer to create and manage multiple cPanel accounts under a reseller allocation.
Agency Enterprise Hosting
Higher-capacity multi-account cPanel hosting intended for agencies, developers, businesses, and organizations while remaining on shared infrastructure.
Semi-Dedicated Hosting
Higher-resource multi-tenant cPanel hosting intended for significantly more demanding workloads than standard shared hosting.
VPS
A KVM virtual private server operating on shared physical parent infrastructure.
VDS
A KVM virtual dedicated server operating with stricter capacity allocation and generally lower parent-node density than standard VPS infrastructure.
Dedicated/Bare Metal
A physical server primarily or exclusively assigned to one customer.
Inode
A filesystem data structure representing a file, directory, or other filesystem object.
Spam
Unsolicited or abusive bulk messaging, messaging without appropriate consent, or other messaging prohibited by the No Spam Policy.
Malware
Software intentionally designed or used to damage, disrupt, compromise, spy upon, or gain unauthorized access to systems or information.
DDoS
Distributed denial-of-service activity intended to overwhelm or disrupt a system, service, or network.
Fusion Arc Hosting
A Fusion Arc Telecom LLC Company
PO Box 1766
Gypsum, Colorado 81637
United States
Support: support@fusionarchosting.com
Abuse, DMCA, and fraud matters should be submitted through the appropriate Fusion Arc Hosting contact or ticket department whenever possible.
