Fusion Arc Hosting – A Fusion Arc Telecom LLC Company
Effective Date: September 18, 2026
Last Updated: September 18, 2026
This Backup, Recovery & Disaster Recovery Policy (“Backup Policy”) explains the backup, restoration, disaster-recovery, and business-continuity protections provided with applicable Fusion Arc Hosting Services.
This Policy addresses:
This Policy forms part of the Fusion Arc Hosting Agreement and operates together with the applicable:
The order-of-precedence provisions in the TOS govern any direct conflict between contractual documents.
For matters specifically concerning backups, recovery points, restoration, backup retention, disaster recovery, and backup availability, this Policy is the primary subject-matter policy unless an applicable written agreement expressly provides otherwise.
Backup systems are intended to provide an additional recovery layer.
They do not constitute a guarantee against:
No backup system can guarantee that every file, database, mailbox, account, configuration, or recovery point will always be successfully created or restored.
Customers remain responsible for maintaining independent copies of critical or irreplaceable information.
Applicable Fusion Arc Hosting infrastructure may use storage redundancy such as:
RAID and similar storage technologies provide live production-storage redundancy.
RAID is not a backup.
Storage redundancy may protect against certain individual storage-device failures, but it does not preserve historical versions of Customer data.
For example, if a Customer:
the live redundant storage system may faithfully reproduce that change across its storage devices.
Historical recovery is provided through separate backup systems where included.
Unless a product description expressly states otherwise, the standard managed backup model described in this Policy generally applies to qualifying Fusion Arc Hosting managed cPanel or cPanel/WHM environments, including applicable:
The exact backup coverage available to a particular Service depends upon:
Applicable managed hosting Services generally include multiple incremental recovery states.
Under the standard included model, Fusion Arc Hosting intends to maintain:
These recovery states serve different recovery purposes.
The existence of a scheduled backup job does not guarantee that the corresponding recovery point was successfully created.
Only successfully completed and retained recovery points are available for restoration.
Fusion Arc Hosting processes applicable managed hosting backup data on an hourly incremental schedule.
Under the standard included backup model, Fusion Arc Hosting generally retains the two most recent successfully completed hourly incremental recovery points.
These recovery points are intended primarily for rapid recovery from recent events such as:
Where technically supported, hourly incremental recovery may allow restoration of:
without necessarily restoring the entire hosting account.
The standard included Service does not represent that every hourly recovery point is preserved indefinitely.
Under the standard model, hourly backup retention is generally limited to the two most recent successful hourly recovery points.
As newer successful hourly recovery points are created, older hourly recovery points may:
A Customer should not assume that an hourly recovery point older than the two most recently retained successful points remains available.
Applicable managed hosting Services also maintain a current-day incremental disaster-recovery state.
This recovery state is intended to provide an additional recovery layer beyond the two most recent hourly recovery points.
The current-day recovery state may be used where:
The current-day recovery state remains subject to successful backup processing and applicable retention.
Applicable managed hosting Services also maintain a previous-day incremental disaster-recovery state.
This recovery state provides an additional historical recovery option when returning Customer data to an earlier state is more appropriate than using the current-day or most recent hourly recovery point.
The previous-day recovery state may be particularly useful for:
The previous-day recovery state remains subject to successful backup processing and applicable retention.
Incremental backup systems generally avoid creating an entirely independent full copy of every Customer account for every scheduled recovery point.
Instead, backup systems may:
A recovery point may therefore depend upon additional backup data maintained by the backup platform.
Customers should not interpret the term “incremental” to mean that only changed files can be restored.
Where supported by the backup system, an incremental recovery point may represent a recoverable state of the applicable account at the time associated with that recovery point.
Applicable disaster-recovery data may be transmitted to or maintained on backup infrastructure separate from the applicable production hosting node.
Offsite backup infrastructure is intended to reduce dependence upon the physical production server hosting the Customer’s active Service.
Offsite does not necessarily mean:
unless expressly stated in the applicable product terms.
Fusion Arc Hosting may change:
as operational requirements change.
A backup being scheduled for a particular time does not mean that a valid recovery point necessarily exists for that exact time.
Backup jobs may:
The most recent available recovery point is therefore the most recent successfully completed and retained recovery point, not necessarily the most recently scheduled backup job.
Unless expressly stated in a separately applicable written SLA or Service agreement, Fusion Arc Hosting does not guarantee a specific Recovery Point Objective (“RPO”).
Although hourly incremental backup processing may ordinarily occur, a technical failure could result in the newest available recovery point being older than expected.
The existence of hourly scheduling therefore does not constitute a guarantee that no more than one hour of data can ever be lost.
Unless expressly stated in a separately applicable written SLA or Service agreement, Fusion Arc Hosting does not guarantee a specific Recovery Time Objective (“RTO”).
Restoration time may depend upon factors including:
Published or communicated restoration times are operational estimates unless expressly identified as guaranteed SLA commitments.
Customers may request restoration through the appropriate Fusion Arc Hosting Technical Support, recovery, or migration-ticket process.
Fusion Arc Hosting may require the Customer to identify:
Fusion Arc Hosting may recommend a different available recovery point or restoration method where technically appropriate.
Where supported by the applicable backup platform and recovery point, Fusion Arc Hosting may restore individual:
Granular restoration depends upon:
Granular recovery is not guaranteed for every Service, recovery point, or data type.
Where appropriate, Fusion Arc Hosting may restore an entire hosting account from an available recovery point.
A full-account restoration may replace or overwrite current Service data with data contained in the selected recovery state.
This may affect:
Customers should understand that restoring an entire account to an earlier recovery state may remove changes made after that recovery point.
A restoration is not necessarily additive.
Depending upon the restore operation, existing Customer data may be:
Customers requesting restoration are responsible for understanding that data created or modified after the selected recovery point may be lost.
Where practical, Fusion Arc Hosting may explain the likely effect of a requested restore before performing it.
By requesting a restoration, the Customer authorizes Fusion Arc Hosting to perform reasonably necessary actions to complete the requested recovery.
This may include:
Fusion Arc Hosting is not responsible for the loss of newer Customer data that is an expected consequence of restoring an older recovery point, subject to applicable law.
For qualifying managed cPanel Services experiencing an extended infrastructure incident, Fusion Arc Hosting may offer restoration onto another healthy Fusion Arc Hosting node.
Healthy-node restoration may be appropriate where:
Healthy-node recovery is an assisted recovery process, not automatic failover.
Healthy-node restoration is generally performed after a Customer requests recovery through an appropriate Technical Support, migration, or recovery ticket.
Fusion Arc Hosting does not guarantee automatic migration to another node merely because:
Fusion Arc Hosting may independently perform infrastructure migration where necessary, but the availability of Customer-requested healthy-node restoration remains subject to technical and operational conditions.
Where healthy-node restoration is accepted, Fusion Arc Hosting may:
The exact procedure depends upon the affected Service and infrastructure.
Recovery to another server may require changes to:
Fusion Arc Hosting may assist with required changes where they fall within our control.
DNS propagation may depend on:
Fusion Arc Hosting does not guarantee immediate worldwide DNS propagation.
Successful restoration of files or account data does not guarantee that the Customer’s application will function correctly.
Application operation may still depend upon:
Application troubleshooting after restoration remains subject to the Support Policy.
Fusion Arc Hosting uses backup technologies intended to maintain recoverable data, but no backup system is immune from:
A recovery point appearing in a backup system does not create an absolute guarantee that every component within that recovery point can be successfully restored.
A database backup or restoration may reflect the state of the database at the time the applicable backup information was captured.
Highly active applications may continue modifying data while backup operations occur.
Fusion Arc Hosting does not guarantee transactional or application-level consistency for every application unless expressly stated otherwise.
Customers operating applications requiring specialized transactional backup procedures should maintain independent application-aware backup systems appropriate for those requirements.
A backup is not automatically a clean backup.
If:
were present when a recovery point was created, the backup may contain the same condition.
Restoring a backup does not guarantee:
Additional remediation may require:
Fusion Arc Hosting may exclude or temporarily remove an account or data from normal backup processing where reasonably necessary because of:
Where practical, Fusion Arc Hosting may restore backup eligibility once the underlying condition is corrected.
Managed hosting storage is primarily intended for legitimate hosted:
Hosting accounts are not unrestricted backup repositories or archival-storage systems unless the applicable product expressly provides such use.
Accounts using hosting storage in violation of:
may be excluded from some or all backup processing where the usage interferes with normal backup operations or infrastructure.
Customers may create reasonable Customer-controlled backups where allowed by the applicable Service and Fair Usage Policy.
Customer-created backup archives remain Customer data.
Fusion Arc Hosting does not guarantee or assume responsibility for:
Technical assistance with Customer-generated backups may be provided according to the Support Policy.
Customers should maintain independent backups of information that is:
Independent backup copies should ideally be maintained outside the same hosting account and under the Customer’s control.
Fusion Arc Hosting backup Services provide additional continuity and recovery protection but are not intended to be the Customer’s only permanent copy of irreplaceable data.
Unless expressly agreed otherwise in writing, standard Fusion Arc Hosting backup Services are not designed to satisfy specialized regulatory, evidentiary, legal-hold, or archival-retention requirements.
Customers requiring:
must independently determine and maintain the systems necessary to satisfy those requirements.
Standard VPS and VDS Services do not automatically include the managed cPanel incremental backup and healthy-node recovery model described in this Policy unless expressly stated otherwise.
VPS/VDS backup and recovery protection depends upon:
A VPS/VDS Customer should not assume that provider-side backups exist unless backup coverage is expressly included or purchased.
For Self-Managed VPS/VDS Services, the Customer is generally responsible for maintaining their own backup strategy unless a separate backup product has been purchased and provisioned.
This responsibility may include:
Fusion Arc Hosting is not responsible for the absence of Customer-managed backups on a Self-Managed Service where provider backup coverage was not included or purchased.
Fully Managed status does not automatically mean that a VPS/VDS includes the same backup retention model as applicable managed shared/cPanel hosting.
Backup coverage remains determined by the:
Backup coverage for Dedicated and Bare-Metal Services is determined by the applicable:
A Dedicated or Bare-Metal Service does not automatically include provider-managed backups solely because the physical server is Fully Managed.
Fusion Arc Hosting may introduce optional paid backup products providing additional incremental recovery history.
Possible future capabilities may include:
These additional products are not included unless and until Fusion Arc Hosting expressly makes the applicable add-on available and the Customer purchases or otherwise receives it.
Mention of planned, contemplated, beta, future, or proposed backup functionality does not:
Where Fusion Arc Hosting offers and the Customer purchases an additional backup product, the applicable:
determine the additional coverage.
Purchased extended retention supplements, rather than automatically replaces, the standard backup model unless expressly stated otherwise.
Different Services may have different:
The product-specific backup description controls the technical coverage of the applicable Service.
Fusion Arc Hosting may modify backup architecture prospectively as infrastructure or products evolve, subject to the TOS and applicable law.
Fusion Arc Hosting may perform:
required to operate backup infrastructure.
Such maintenance may temporarily affect:
Fusion Arc Hosting may monitor backup systems and investigate backup failures.
Monitoring may include:
Monitoring does not guarantee that every failed, incomplete, corrupt, or unavailable recovery point will be detected immediately.
A failed backup job does not automatically mean the underlying hosting Service has failed.
Where a scheduled backup fails, Fusion Arc Hosting may:
Backup failure does not automatically create entitlement to:
except where expressly provided by the TOS, SLA, applicable product terms, or applicable law.
Fusion Arc Hosting does not guarantee that every restoration attempt will succeed.
A restoration may fail because of:
Where appropriate, Fusion Arc Hosting may attempt another available recovery point or recovery method.
Restoration from the standard included backup Service may be included where provided by the applicable Service.
Fusion Arc Hosting may charge for restoration where:
Any applicable charge will ordinarily be disclosed or quoted before billable recovery work is performed.
Standard restoration of supported backup data may fall within normal Technical Support scope.
Additional work may become Beyond Scope where restoration requires:
Beyond Scope Assistance is governed by the Support Policy.
A suspended Service may continue to have existing backup recovery points for a period of time, but Fusion Arc Hosting does not guarantee that:
Customers should resolve suspension conditions promptly if retained backup data is important.
When a Service is terminated, associated backup recovery points may:
Fusion Arc Hosting does not guarantee any period of backup availability following Service termination unless expressly stated otherwise.
Customers must retrieve or independently preserve required data before termination.
A pending or completed cancellation does not create any special backup-retention obligation.
If a Customer schedules a Service for termination, the Customer is responsible for obtaining any required independent copy of their data before the termination becomes effective.
Cancellation procedures and deadlines are governed by the Refund & Payment Policy.
Deletion of an active hosting Service or Customer account may remove access to associated backups.
Some backup data may remain temporarily until expiration or overwrite according to backup rotation.
The possible existence of residual backup data does not mean that the data remains:
Privacy-related residual retention is governed by the Privacy Policy.
Backup data may contain Customer Content and Personal Information.
Backup data is processed in accordance with the Privacy Policy and applicable Service terms.
Deletion of information from an active system may not immediately delete the same information from an existing backup.
Backup copies may remain until they:
Fusion Arc Hosting may use third-party backup, storage, datacenter, network, or infrastructure technologies to provide backup Services.
Third-party technologies may:
Fusion Arc Hosting may replace or modify backup technologies where reasonably necessary.
Fusion Arc Hosting backup architecture is intended to reduce, but cannot eliminate, risks arising from:
No backup architecture can guarantee recovery from every possible failure scenario.
Multiple protection layers may still be affected by the same or related event.
For example, a sufficiently severe:
could affect more than one recovery mechanism.
Fusion Arc Hosting does not guarantee that the existence of multiple recovery points makes complete data loss impossible.
Disaster recovery refers to technical efforts intended to restore Service or Customer data following a significant infrastructure event.
Depending upon the event, disaster recovery may involve:
Disaster-recovery procedures depend upon the circumstances of the incident and available recovery data.
Fusion Arc Hosting may use multiple continuity measures including applicable:
These measures are intended to improve resilience.
They do not create a guarantee of uninterrupted Service or zero data loss.
Availability and uptime obligations remain governed by the applicable SLA and TOS.
Unless a product expressly includes automatic failover, Fusion Arc Hosting backup and recovery Services should not be interpreted as an automatic high-availability or failover Service.
Backup restoration generally requires:
Healthy-node restoration is therefore a disaster-recovery procedure, not an instantaneous failover guarantee.
Customers requesting restoration must reasonably cooperate with Fusion Arc Hosting.
Cooperation may include:
Failure to cooperate may delay or prevent restoration.
Customers are responsible for reviewing restored Services after recovery.
Customers should verify applicable:
Fusion Arc Hosting may assist with supported hosting-environment verification, but the Customer remains responsible for confirming application and business-data accuracy.
Fusion Arc Hosting cannot guarantee recovery of data deleted by a Customer.
Recovery is possible only where an appropriate retained recovery point:
The sooner a Customer reports accidental deletion, the greater the possibility that an appropriate retained recovery point may still exist.
The standard backup Service is a rotating disaster-recovery and operational-recovery system.
It is not a permanent historical archive.
Recovery points are expected to expire as part of normal rotation.
Customers requiring permanent or long-term history must maintain an appropriate independent archival system or purchase an applicable extended-retention product when such a product is available.
Fusion Arc Hosting is not responsible for preventing every Customer action that may affect data.
Customers may have technical ability to:
Backup Services may provide a recovery option where a suitable recovery point exists, but they do not guarantee reversal of every Customer action.
Where a security incident affects Customer data, Fusion Arc Hosting may recommend restoring from an earlier recovery point.
A restoration alone may not correct the cause of the compromise.
Recovery may also require:
Security assistance remains governed by the Support Policy and applicable Service scope.
Backup scheduling and restoration availability are separate from ordinary uptime measurements unless expressly included in the applicable SLA.
A:
does not automatically constitute qualifying SLA downtime.
Any applicable SLA credit remains governed solely by the SLA and TOS.
All backup, restoration, disaster-recovery, and data-loss matters remain subject to the disclaimers, exclusions, remedies, and limitations of liability contained in the TOS.
To the maximum extent permitted by applicable law, Fusion Arc Hosting does not assume unlimited liability merely because:
Nothing in this Policy excludes liability that cannot legally be excluded.
A Live Chat response, Technical Support ticket, ordinary email, troubleshooting statement, restoration estimate, or other informal communication does not modify the backup coverage, retention, guarantees, or liability provisions of the written Fusion Arc Hosting Agreement unless expressly confirmed through an authorized contractual process.
A technician’s good-faith statement concerning:
is an operational assessment and does not create a contractual guarantee inconsistent with this Policy or the TOS.
Fusion Arc Hosting may occasionally retain or locate backup data beyond the normal expected retention period.
The availability of such data in one situation:
Likewise, voluntarily performing extraordinary recovery work does not permanently expand the included backup Service.
Fusion Arc Hosting may change:
as products and infrastructure evolve.
Material contractual changes will be handled according to the TOS and applicable law.
Fusion Arc Hosting may update this Policy as:
Material changes will be handled in accordance with the TOS and applicable law.
Backup and restoration requests should generally be submitted through an appropriate Technical Support, migration, or recovery ticket in the Fusion Arc Hosting Client Area.
Urgent technical issues may initially be reported through Live Chat, but extended or destructive restoration operations may require a Technical Support ticket for:
Questions concerning paid backup products, backup add-ons, or future extended-retention products should be directed to Sales & Billing when such products are available.
For clarity, the standard applicable managed-hosting backup model generally provides:
Fusion Arc Hosting does not guarantee:
Standard VPS/VDS Services do not include the managed cPanel backup model by default unless expressly stated or an applicable backup product has been purchased.
Additional incremental retention products may be introduced in the future but are not presently included or promised unless expressly offered and purchased.
Customers should maintain independent backups of important, irreplaceable, regulated, or long-term archival data.
