If you are having trouble receiving emails on your cPanel email address, there are a few quick things to check before contacting support. If none of these steps resolve the issue, please contact Support immediately so that we can help diagnose the problem and get you back up and running as quickly as possible!
1) Make sure you are not spam blocking the address.
- Make sure you are not spam blocking the address.
Check your spam filter settings, check your spam folder and junk mail folder, check the black list, white list, and address book (if applicable), and blocked sender list (if applicable).
If this is still happening after all these steps then you may have to contact our support team to get further support with this issue.
2) Check the spam folder.
- Check the spam folder.
If you still don’t see it, check your junk mail folder. If we find a message in your junk mail folder that looks like it should be in your inbox, we’ll move it back automatically.
3) Email address is not created or does not exist in cPanel.
- Check that the email address you are using is created and exists in cPanel.
- If you’re using another email client, check for a new email address in your account.
- If you don’t see an email address listed for one of your accounts, then we do not have it in our system yet. You can request to add an email address by filling out this form: https://www.examplewebsite/contact-us
If you’ve already requested an additional email address and haven’t received confirmation yet, please wait at least 48 hours before contacting us again.
4) cPanel account is suspended due to unpaid invoice or if your domain has expired.
- cPanel account is suspended due to unpaid invoices or if your domain has expired.
If you have a hosting plan with us, we will send an email notification to the email address you have provided at the time of purchase. If you do not receive this email, please check our Spam folder and then contact our support department (firstname.lastname@example.org).
5) Mailbox is full.
Check if your email box is full and if it is then you need to allocate more space or upgrade your plan.
It is important to check for these issues immediately when troubleshooting email issues.
When you are troubleshooting email issues, it is important to check for these issues immediately because they may be preventing emails from being sent or received.
- Make sure that the “Sendmail” service is running. To start the service, type: sudo service sendmail start
If no errors are found, then try sending an email from within your cPanel using the same username and password as before. If you have been able to send an email but have not been receiving any other messages, try turning off your POP3/IMAP connections for 10 minutes and then turn them back on again. This allows cPanel time to process any pending messages in its queue before allowing new ones through. If after 10 minutes there are still no new messages received (or if there are new messages but they did not include one from yourself), then contact our techs at email@example.com
Hopefully, this guide has helped you to troubleshoot your email problems. If the problem still persists, please contact the support team for assistance.